FinFisher Customer Support Request #E383E9CB
Summary: "volume control"
Description: "We would like to have possibility of volume control on the player, as well as the balance control so that we could increase or decrease the volume of one or another conversation party."
FinFisher Customer Support Request #E7B5976B
Summary: "should work but not working"
Description: "Hi, its Arefin from Bangladesh. yesterday we have infected one target. He is online showed by the agent but we are not getting any feeding from him. Moreover, we have that confirmation that the person is in online and doing some activity. Please reply with suggestions Regards"
Date: 2014-01-16 13:06:06 UTC
To: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
when I wrote that they have serious problems with keyboard and mouse I was not joking.
A basic networking training is not possible with this kind of "users".
Saudi (and Kazakistan, and Azerbaijan, and others for really similar situations) reflects the same problem.
They are not able to UNDERSTAND, so they say have NO RESULTS. Pretty simple.
ore a sell) is not probably acceptable from a sales point-of-view and company results.
FinFisher Customer Support Request #7D5843D0
Summary: "Add flag to put rootkit asleep and to waken the rootkit"
Description: "We may only intercept data when we have a warrant from the judge. sometimes a waarant is valid from one date to another. The last valid day, we normally should get a new warrant. But sometimes this comes 1 week later. So what we would like to do is putting the rootkit asleep at the last day of the warrant, and waken the rootkit again on the first day of the new warrant. This functionality has been asked during the meeting on the 14th of january 2014. Thanks very much!"
FinFisher Customer Support Request #2C84DEE7
Summary: "Buttons show-export-delete are invisible"
Description: "In the agent, when the descriptions in the field are too long, then the buttons beside the metadata are too far away and we always need to scroll for each record to the end of the screen, while theres a lot of whitespace between these metadata and the action buttons. Is it possible to put these buttons directly behind the metadata or to be able to order the fields ourselves by dragging and dropping the field that contains the buttons to the front of the list? Thanks Wim"
Date: 2012-12-17 11:51:07 UTC
From: Massimiliano Luppi
You are well informed. Yes we did. We discussed this opportunity in the past and you were aware of the fact we were working there. I'd like to take advantage of this conversation to ask you a feedback about azerbaijan.
Key Account Manager
FinFisher Customer Support Request #7F4B69C0
Summary: "Lack of Communication with Airtel Nigeria Provider"
Description: "Some tests were carried out using a Data bundle plan and Blackberry Internet Service for a Service provider - Airtel Nigeria on Symbian Nokia 500, Android Galaxy Pocket and Blackberry 9780. On each instance the device would take ages before it sent an sms heratbeat, after which the target would not send any other heartbeat to the agent - No matter the actions carried out on the device to prompt it. Even changes to the configuration of the Trojan/ Emergency configuration never get sent/delivered to the target. We would like to know whether any development could be done to get around the peculiarities of Network providers in Nigeria, especially Airtel."
----- Messaggio originale -----
Da: Reuven Elazar [mailto:Reuven.Elazar@nice.com]
Inviato: Sunday, December 09, 2012 02:56 PM
Cc: Adam Weinberg ; Omri Kletter
Oggetto: process in FSB Russia
Max hi, did you sell directly to FSB Russia?
Director of Sales and Business Development CEE Intelligence Solutions NICE